Terms and Conditions
The services provided and the respective responsibilities and liabilities are outlined and governed by these TERMS AND CONDITIONS
Tour Operations
These tours are under the management of WYLDE RIDE c.c., hereinafter referred to as the “Operator”.
1. Excluded from the rate
- All accommodation is included.
- Transfers to the start of the tour from cities as indicated on the
individual itineraries.
- Transfers from the finish of the tour to cities as indicated on the
individual itineraries.
- Services of Wylde ride guides (trail guides, bike cleaning and maintenance
and general organization).
- Petrol
- All meals as indicated on the individual itineraries.
- Energy drinks, water and energy snacks during the days riding.
- All entrance fees, unless indicated.
2.
Excluded from the rate
- Alcoholic and soft drinks.
- Items of a personal nature.
- Gratuities
- Laundry
- Meals other than specified.
- International and domestic flights.
- Insurance for cancellation, curtailment, lost luggage and Medical.
3.
Clothing and Luggage
- A detailed list of minimum clothing requirements to suit the season and weather conditions will be provided on receipt of your booking.
- The tour vehicles have limited packing space so please plan and pack conservatively.
4.
Equipment Provided
- On the Southern African Tours a Mountain Bike and helmet are provided.
- Bike spares and maintenance equipment on Southern African Tours.
- Fully comprehensive first aid kit (all guides are qualified in first
aid).
- Water bottles.
5. Equipment provided by the Client
- Bicycle and associated equipment when doing the International (non-Southern
African Tours).
- Clipless pedals, if you use clipless shoes. Cycling clothing and gloves.
- Hydration Pack
- Backpack
- Sunglasses
- Sunscreen, lip protection and sun hat.
- Waterproof, breathable and windproof jacket.
- Warm gloves or woolen/ fleece beanie.
- Comfortable socks
- Spare shoes or sandals
- Personal items including toiletries.
6. Optional Accessories
- Camera, Lenses and extra film
- Binoculars
- Reading and writing materials
7. Official Papers
- Valid passport
- Visa (if required), foreign nationals are advised to check their countries
visa requirements for Lesotho.
- Airline ticket.
- International health card with immunizations.
8.
General Terms and Conditions
- The rates quoted are subject to currency fluctuations, availability
and unexpected price increases beyond our control.
- The rates are dependant on group size.
- Please check your visa requirements as Wylde ride cannot be held responsible
for refusal of entry into a country for any reason whatsoever.
- Baggage allowance is restricted to 15kg per person in a soft bag no
larger than 80cm by 35cm. This excludes an acceptable amount of camera
equipment.
- All passengers are responsible for their own cancellation, default,
baggage, emergency evacuation and medical insurances for the duration
of their trip.
- Please note that our cancellation policy will apply should you fail
to join the tour due to airline delays or missed connections.
- Our standard booking conditions apply to all travel arrangements.
- These prices are valid for the specified dates only.
- These prices are confirmed for 2006 / 2007, however they are subject
to change due to currency regulations, unforeseen increases in fuel
prices or any future government imposed tax. All accommodation is subject
to availability at the time of booking.
9.
APPLICATION OF THE STANDARD TERMS AND CONDITIONS AND OF THE TRAVEL CONTRACT
When making a booking the customer is asked to complete sign and return the forms “Booking confirmation”. The contract comes to effect upon receipt of the corresponding confirmation issued by the operator.
In case of a booking made within less then 10 working days prior to departure a booking confirmation is not required.
A general and collateral agreements or special requests of the customer must be recorded in written form and are deemed to be officially agreed upon only after their being included in the booking form and the booking confirmation.
The reservation is binding for the customer for four (4) weeks. During this period of time the operator is obliged to produce the booking confirmation.
In case of a short-term reservation within 10 working days prior to departure
the reservation is deemed to be a late booking and the contract comes in
to effect upon immediate confirmation of the booking or upon admission to
the tour.
If the customer doesn’t return the booking form signed by him, immediately
or within 7 days at the latest, the operator has the right to refrain from
accepting the reservation, if the customer even after further notice doesn’t
return the booking form. The same applies to bookings on the web.
If the information in the booking confirmation differs from the one in the
booking form signed by the customer, this document is handed as a new booking
application, which is binding for the operator for 10 days and which the
customer may accept by returning a new booking confirmation within this
period of time. If this doesn’t happen, the travel contract doesn’t come
into effect.
10.
TERMS OF PAYMENT
After the conclusion of the contract or within 14 days upon receipt of the booking confirmation at the latest the customer will be charged a refundable deposit which is stipulated in the booking confirmation.
The balance becomes due 30 days prior departure at the latest. After all payments have been made the customer will receive their tour itinerary.
In case of the conclusion of contracts within 30 days prior to departure the customer is obliged to immediately pay the entire tour price.
Payment is to be made to :
Wylde Ride c.c.,
Bank: First National Bank
Branch: Westville
Branch Code: 223526
Account Nr.: 62106919634
Swift: FIRNZAJJ
Credit cards are not accepted.
11.
ACTIVITIES AND CHANGES OF PERFORMANCES
The scope of performances agreed upon is based on the activities described in the package brochure and in the tour itinerary, particularly the booking form and the booking confirmation.
The information as indicated in the package the operator may charge the
customer a handling charge of ZAR100.00, if the operator doesn’t produce
an information about a higher compensation in accordance with the tour price
minus the costs saved for the activity and minus the sum of the activity
that the operator could sell or use in another way.
12.
CANCELLATION OF BOOKING ON BEHALF OF THE CUSTOMER
The customer may cancel the travel arrangements at any time, but will be required to pay the applicable cancellation charges up to the maximum show below.
These are calculated as follows:
i. until 30 days prior to departure 20% of the tour price per person
ii. 29-15 days prior to departure 30% of the tour price per person
iii. 14-7 days prior to departure 60% of the tour price per person
iv. 6-1 day or no show prior to departure 80% of the tour price per person
13.
CHANGES TO THE SCHEDULED PROGRAM UPON THE CUSTOMER’S REQUEST
If the customer requests an alteration of the travel arrangement after the
conclusion of the contract, numbers are indicated in the tour itineraries.
If the customer fails to complain he is not entitled to claim a tour price
reduction.
The price must be reduced appropriately under consideration of the value of the service at the time, when it was sold, and the real value of the offered service.
If an arrangement is significantly affected by a failure and if the operator
does not offer remedy within an appropriate time schedule, the customer
has the right to cancel the travel contract in writing to the operator.
This also applies, if there is a failure and the customer cannot be expected
to participate in the tour for an important reason, which is comprehensible
to the operator. No deadline for remedy must be determined in those cases,
when remedy is impossible or if the operator refuses it or if the immediate
cancellation of the contract is justified, because of a special interest
of the customer.
Regardless of the price reduction or the cancellation of the contract the
customer has the right to claim compensation for failures unless there has
been no fault on the part of the operator.
14.
OTHER PERSONS TRAVELLING
Before the date of departure the customer has the right to claim that another person will travel in his place and enter into the rights and responsibilities of the travel contract. The operator has the right to not accept the participation of the third person, if the person doesn’t meet the special requirements of the tour or if legal provisions or official arrangements do not permit his participation.
If a third person enters into the contract he and the person who booked the tour in the first place, are liable as joint debtors for the tour price.
If a third person enters into the contract he and the person who booked the tour in the first place, are liable as joint debtors for supplement costs caused by the third person’s entering into the contract.
15.
CANCELLATION OF TOURS FOR REASONS OF FORCE MAJEURE
If the tour operation is complicated, endangered or affected for reasons of force majeure such as war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, adverse weather conditions or other circumstances unforeseeable at the moment of conclusion of the contract both the customer and the operator have the right to cancel the contract. The operator has the right to claim an appropriate compensation for the activities performed so far.
16. WARRANTY AND REMEDY
If the tour is not operated according to the travel contract, the customer has the right to claim remedy. If this would not cause non appropriate expenditures. Remedy means the removal of the causes of well-founded complaints, including by means of providing replacement services wherever possible.
The customer has the right to claim a tour price reduction if he immediately brought the complaint or the complaints to the attention of the tour guide or the operator. Phone and fax.
17.
LIMITATION OF LIABILITY
The contractual liability of the operator for damage to property - not personal injury - is limited to a maximum of three times the tour price unless the damage has not been deliberately or by gross negligence or if the operator is responsible for a damage caused by the fault of an agent or supplier.
Compensation claims are limited or excluded, if international agreements or legal norms, which can be applied to performances of an agent or supplier, provide for a limitation or exclusion of compensation claims against this supplier under certain circumstances.
The operator recommends the customer to conclude travel insurance in advance..
18.
EXCLUSION OF CLAIMS AND LIMITATION
Within one month after the contractually planned end of the tour the operator must be informed about any claims for the compensation based on tour operation inconsistent with the travel contract in a written form. After the expiry date the customer can claim compensation only, if it was not his fault that he didn’t meet the deadline.
19.INVALIDITY OF SINGLE RULES
The invalidity of single rules of the travel contract doesn’t lead to invalidity of the travel contract as a whole.
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